Terms and Conditions
​
Please ensure that you read the following terms of service carefully and these form part of your agreement with us which creates legally binding obligations. As with all terms and conditions, there are a lot of points, which should be read carefully and understood prior to giving a deposit to go ahead with your booking. You should therefore ensure that you read and understand these before making a binding commitment. YOUR ATTENTION IS DRAWN IN PARTICULAR TO CLAUSE 10 (LIABILITY FOR LOSS OR DAMAGE TO PROPERTY).
​
1. As the lead guest you are responsible for ALL of the people in your party staying at Creating Memories Specialist Holiday Lets (CMSHL) holiday property – Llechryd Farm (“CMSHL” or “Owner”).
​
2. Please carefully read the terms and conditions detailed below as YOU are accepting that you are aware and agree to all of the information and take full responsibility for your ENTIRE group or party (the “Guests”).
​
3. Guests are responsible for taking note of all government policies in place regarding travel restrictions due to public health measures. We cannot police this and ask therefore that you risk assess your own party and decide for yourself if your group is appropriate. We cannot accept responsibility for any loss or damage if cancellation becomes necessary, including the forfeiture of any deposit or other payment made by or due from you to CMSHL.
​
4. Personal Details Information you provide to CMSHL is confidential and will be used for the purpose of your forthcoming reservation only and it will not to be shared with any third party except as provided clearly below or required by law including where applicable all Data Protection legislation.
​
5. Availability, Reservations and Payment Please see the Availability Chart to check whether your chosen accommodation is currently available for your preferred dates, these are subject to change and availability and so must be confirmed with the Owner. All prices quoted include VAT where applicable, at the current rates. To make a booking, you must be over the age of 18 and you must be aged 18 years or over to stay alone. You must be able to show photo identification (a driver’s licence, passport or national ID card) and the credit or debit card used to make your booking if requested by CMSHL. You are responsible for ensuring that each person who stays at Llechryd Farm under your booking, even if you make a booking for someone else’s benefit and don’t stay yourself, complies with these terms. Your booking is not transferable. If a payment card is used to pay the Deposit it must not expire before the planned dates of stay.
​
6. Booking Confirmation We will confirm our acceptance of your booking by sending you a confirmation email to the email address that you provide during the reservation process. If no email is available, the details and confirmation will be posted. The contract between CMSHL and the Guest, for the provision of your accommodation and any additional services added to your reservation, will be completed when you receive the confirmation from us. Please do contact CMSHL immediately if you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation. [Your property will be ready for occupation by 3pm on the scheduled day of your arrival. The property must be vacated by 11am on the day of departure.
7. Prices are subject to change.
​
8. To confirm a reservation, we ask for a non-returnable deposit of 25% of the total property price, upon receipt a confirmation email will be sent. At that point a binding contract exists between you and the Owner. CMSHL would suffer loss and damage for which it would be entitled to claim compensation from you if you breach the terms of this agreement.
​
9. Reservations within six weeks of the start of the rental period require full payment at the time of booking. All such payments are strictly non-refundable except as otherwise expressly provided. The balance must be paid no less than six weeks before the start date of your holiday. If payment is not received, we reserve the right to treat this as a cancellation. We shall, however, send a reminder.
​
10. Costs of damages, breakages or failure to leave the property in a clean and orderly condition will be explained and invoiced appropriately.
​
11. Prices include utilities, household linen, towels, fuel for the fires and basic cleaning equipment. Additional charges include will be applied per pet, maximum two pets. Number of pets to be included in the booking request.
​
12. We advise comprehensive travel insurance to be taken out at the time of booking, which should include cancellation cover, full cover for the Guests’ personal belongings and public liability as the owner’s insurance does not cover these items.
​
13. Force Majeure We (the Owner) are not liable to you (the Guests) for:
• Any faults or interruption to the supply of public services
• Any loss, damage or inconvenience caused to or suffered as a result of weather conditions, riots, wars, strikes or other matters beyond our reasonable control.
​
14. If CMSHL is prevented from carrying out its obligations under these terms and conditions in relation to a booking by circumstances beyond CMSHL’s reasonable control (including but not limited to government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters, epidemic or pandemic including without limitation COVID-19 (Coronavirus), SARS and any mutation or variation thereof or any similar virus or disease, war, damage to the venue, loss of services such as electricity, sewage, weather, fire or failure of sub-contractors or suppliers) in which case CMSHL shall notify you in writing of, and the reasons for such cancellation.
​
15. Any loss, damage or inconvenience suffered if the holiday property becomes uninhabitable before the start of the rental period. In this unfortunate event a full rental refund will be made. No further liability will be accepted by the owner.
​
16. Cancellation as a result of public health measures. In this instance you will be asked to transfer your booking to a later date within 12 months, free of any administration charges, subject to availability. You may need to pay the difference should you choose a more expensive stay. Reimbursements will be made if the new booking is cheaper than the original dates.
​
17. In the event of cancellation by you we will use reasonable endeavours to re-let the accommodation for the dates reserved. If successful and the monies received from re-letting exceed the total of the Deposit and (where applicable) any further payment received from you towards the booking costs, then such sums paid by you will be refunded but not otherwise.
​
18. Liability for Loss or damage to Property In signing the Terms and Conditions, you agree that as the named person on the document you are liable for any damage caused during your stay in the house, venue and grounds by any of your party or animals. You also agree that the use of the property by your party and its facilities is at your own risk.
​
19. The Guests and all visitors do so entirely at their own risk. No responsibility will be accepted for injury, loss or damage to property including personal belongings, vehicles and their contents.
​
20. Other than for death or personal injury caused by the negligence of CMSHL, CMSHL’s liability to the Guest is expressly limited to, and our total liability to you for any and all losses shall not exceed, the price of the booking. With the exception of such liability on the part of CMSHL, the Guest hereby expressly indemnifies and holds-harmless CMSHL from and against any and all liability and any claims, proceedings or damages resulting or arising directly or indirectly from the booking, event or function, the Guest, guests or any outside contractors of the Guest.
​
21. Smoking is not permitted in Llechryd Farm. We reserve the right to make a cleaning charge (£100 minimum) if there has been any smoking in of the rooms in the property.
​
22. Guests are directly responsible for any loss or damage caused to the allocated accommodation, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Guest and will pay to CMSHL on demand the amount required to make good or remedy any such loss or damage.
​
23. CMSHL will not be liable for any losses including any loss or damage to any property, equipment, stock, vehicles or possessions brought to the venue by the customer or the customers guests, employees, contractors, agents, suppliers or hired by CMSHL on the Guest’s behalf which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example if you discussed it with us during the booking process.
​
24. Arrival and Departure
• Llechryd Farm will be ready to occupy from 3pm on the day of arrival.
• Llechryd Farm must be vacated by 11am on the day of departure and left in a clean and tidy state.
​
25. There is free WiFi throughout the property, however this facility cannot be guaranteed to be available at all times due to the unpredictability of Service Providers.
​